gunung388Privacy Policy
This page describes what we collect when you use gunung388 and how we keep that data protected. Your privacy is important to us. We collect personal information only to verify your identity, process your deposits and withdrawals, comply with financial regulations, and prevent fraud and money laundering.
When you open a gunung388 account, we ask for your legal name, date of birth, address, email and phone number. We also request a government-issued ID and proof of address to complete Know Your Customer (KYC) verification. We use this information to confirm who you are before you can deposit funds or place wagers on football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables or slot games.
We do not sell your personal data to third parties for marketing purposes. We share your information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), financial compliance partners and law enforcement when legally required. This policy explains our data practices in detail.
What We Collect and Why
Account registration data
When you join gunung388, we collect your full legal name, date of birth, residential address, email address and phone number. We require this information to verify your identity and confirm your age (you must be at least 18 years old). We also collect your username and password. Your password is encrypted using industry-standard hashing algorithms — we never store or view your plain-text password.
KYC and identity verification documents
We request a clear photo or scan of a government-issued ID (passport, national identity card or driver's license) and proof of address (utility bill, rental agreement or bank statement). We collect these documents to comply with anti-money-laundering (AML) regulations and Know Your Customer (KYC) requirements. We store these documents securely and do not share them except with our compliance partner and law enforcement if required by law. Once your identity is verified, we may retain your documents for a minimum of five years for regulatory record-keeping.
Identity documents are encrypted
We encrypt all ID photos and documents at rest. Only authorized staff and compliance systems can access them during verification. We never share them with unrelated third parties.
Payment and banking information
When you deposit funds into gunung388, we collect your payment method details. If you use an e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we receive confirmation from the e-wallet provider that your payment was processed. We do not store your e-wallet credentials. If you use a bank virtual account (mobile banking, local payment, online payment, e-wallet), we collect your bank account number and name. For withdrawals, we verify that your destination bank account matches your verified identity on gunung388.
We retain payment records (transaction date, amount, payment method, recipient account) for a minimum of five years to comply with tax and financial regulations. We share payment information with our payment processors to complete transactions and with tax authorities if required by law.
Wager and gaming activity logs
We record every wager you place on gunung388, including the game type (football market, live-dealer table or slot), the amount, outcome and time. We do this to settle disputes, detect fraud and comply with audit requirements. We retain these records indefinitely unless you request account closure, in which case we retain them for five years after closure. You can review your complete wager history in your Account > Transaction History section.
Device and location information
We collect information about the device you use to access gunung388 (mobile device type, operating system, app version or browser type). We also record your IP address and approximate location (country and city level). We use this to detect unauthorized access, verify you are in a jurisdiction where our services are available, and prevent fraud. If you access gunung388 from multiple countries (for example, during business travel), we may flag your account for verification.
How We Use Your Data and Your Rights
Third-party processors and data sharing
We share your data with third parties only as necessary for gunung388 to operate and comply with law. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your name and account details to verify transactions. Our compliance partner receives your KYC documents to check you against sanctions lists and assess money-laundering risk. We do not share your data with any other marketing companies, data brokers or advertisers.
Cookies and tracking
We use cookies and similar tracking technologies to remember your login session, remember your language preference and track gameplay for fraud detection. We do not use cookies for behavioral advertising. You can disable cookies in your browser settings, but some features of gunung388 may not function properly without them. We do not use third-party analytics tools that track you across websites.
Your rights and data requests
You have the right to request a copy of all personal data we hold about you. You also have the right to request deletion of your account and associated data (subject to legal retention periods — we must keep financial records for five years). To exercise these rights, email our support team with your account email address and your request. We will respond within 30 days.
You can update your personal information (address, phone number) at any time from your Account > Profile settings. You cannot change your name or date of birth once verified without submitting new KYC documents.
Data security and encryption
We encrypt all sensitive data (passwords, ID numbers, payment details) in transit and at rest. Our servers use industry-standard SSL/TLS encryption for all connections to gunung388. We maintain access logs so we can detect and investigate unauthorized access attempts. We conduct regular security audits and penetration tests to identify vulnerabilities.
Our servers are located outside Indonesia; specifically, they are hosted on cloud infrastructure operated by international providers. This means your data may be stored and processed outside your jurisdiction. By using gunung388, you consent to this cross-border data transfer.
Data retention and account closure
We retain your account data as long as your account is open. If you close your account and request data deletion, we delete most personal information within 30 days, but we retain transaction records and KYC documents for five years to comply with financial regulation. We also retain wager records indefinitely for audit and dispute resolution purposes, although personally identifiable information is anonymized after five years.
Legal obligations and law enforcement
We may disclose your personal data if required by law or a court order. We may also report suspicious activity to relevant authorities if we detect evidence of money laundering, terrorist financing or other financial crime. We do this to comply with our legal obligations and to protect the integrity of gunung388.
Changes to this privacy policy
We may update this privacy policy at any time. Material changes will be communicated via email or in-app notification. Your continued use of gunung388 after an update constitutes your acceptance of the revised policy. If you do not agree to our updated practices, you may close your account and request a withdrawal of your balance before the new policy takes effect.
If you have questions about how we handle your data, contact our support team. We are committed to protecting your privacy and complying with data protection regulations applicable in our service jurisdictions.